8.0.0.514 Safe to install
Transforming Remote Support with GoToAssist
GoToAssist provides seamless remote support solutions that empower technicians to resolve issues quickly and efficiently, enhancing productivity and customer satisfaction.
GoToAssist by GoToAssist is a comprehensive remote support software designed to help businesses improve efficiency and customer satisfaction by providing quick and secure technical assistance.
With GoToAssist, support agents can remotely access and control devices to troubleshoot issues, install updates, and provide training to clients or employees. This capability streamlines the support process, reducing the need for on-site visits and minimizing downtime for end-users.
One of the key features of GoToAssist is its remote viewing and screen sharing functionality, which allows support agents to see exactly what the end user is experiencing in real-time. This feature is invaluable for diagnosing problems accurately and providing step-by-step guidance for issue resolution.
Another major benefit of GoToAssist is its diagnostic tools, which enable support agents to gather detailed information about the end user's system, network configuration, and software settings. This data helps in identifying the root causes of issues quickly and efficiently.
Additionally, GoToAssist offers robust security features to protect sensitive data during remote support sessions. These include end-to-end encryption, multi-factor authentication, and permission controls to ensure that only authorized personnel can access remote devices.
Furthermore, GoToAssist is highly scalable and can accommodate the needs of businesses of all sizes. Whether you are a small startup or a large enterprise, GoToAssist can be tailored to meet your specific requirements for remote support and IT management.
GoToAssist by GoToAssist is a reliable and user-friendly remote support solution that can help businesses enhance their technical support capabilities, improve customer satisfaction, and maximize operational efficiency.
Overview
GoToAssist is a Shareware software in the category Desktop developed by GoToAssist.
The users of our client application UpdateStar have checked GoToAssist for updates 94 times during the last month.
The latest version of GoToAssist is 8.0.0.514, released on 02/27/2022. It was initially added to our database on 10/30/2007. The most prevalent version is 8.0.0.514, which is used by 100% of all installations.
GoToAssist runs on the following operating systems: Windows.
Users of GoToAssist gave it a rating of 3 out of 5 stars.
Pros
- Easy remote desktop access for troubleshooting
- Secure and reliable connection with end-to-end encryption
- Ability to perform file transfers between devices
- Session recording and reporting capabilities for audits
- Integrated live chat and multi-monitor support
Cons
- Pricing can be on the higher side for small businesses
- Some users may find the interface to be overwhelming with numerous features
- Might require a stable and fast internet connection for optimal performance
FAQ
What is GoToAssist?
GoToAssist is a remote support software that enables technicians to offer assistance to customers or clients by connecting to their device(s) from anywhere at any time.
What are the key features of GoToAssist?
The key features of GoToAssist include screen sharing, file transfer, session recording, chat, and mobile device support.
Is GoToAssist secure?
Yes, GoToAssist is secure. It uses end-to-end encryption and two-factor authentication to ensure that the connection between the technician and the customer's device is both secure and private.
What operating systems does GoToAssist support?
GoToAssist supports Windows and Mac computers. It also offers support for iOS and Android devices.
Is it easy to use GoToAssist?
Yes, GoToAssist is designed to be user-friendly and easy to use. The software comes with easy-to-follow instructions, and the interface is intuitive, making it simple for technicians to get started with providing remote support quickly.
What kind of technical support does GoToAssist provide?
GoToAssist provides remote technical support. This means that technicians can access the customer's device remotely, troubleshoot issues, and perform any necessary fixes or updates, without having to be physically present.
Is GoToAssist suitable for large-scale organizations?
Yes, GoToAssist is suitable for both small and large-scale organizations. The software offers a range of features, including customization options, reporting tools, and integrations with other software systems.
How much does GoToAssist cost?
The cost of GoToAssist varies depending on the plan that you choose. There are different plans available to suit different needs and budgets. To get more pricing information, you can visit the GoToAssist website.
Is there a trial version of GoToAssist?
Yes, GoToAssist offers a free trial version that you can use to test the software before committing to a paid plan.
What kind of customer support does GoToAssist offer?
GoToAssist offers 24/7 customer support to help you with any technical issues that you may encounter. You can contact the support team by phone, email, or live chat.
Minh Ong
I'm Minh, a software engineer and author with a passion for exploring and writing about the latest in software and technology. With my experience in software development and a specialization in software updates and content creation, I bring a deep understanding of the tech landscape to my reviews and articles. My focus is on providing you with comprehensive insights into general software topics and the latest industry news.
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